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Telehealth Instructions

We offer two types of telehealth services: virtual visits and telehealth visits. With a virtual visit, the patient is in person while the provider is using videochat (such as Zoom). For a telehealth visit, both the patient and provider are offsite and communicating via videochat (such as Zoom).

Because of the ease and access of telehealth, any patient appointment cancelled less than 48hrs in advance WILL result in a $50 no-show fee. 

No No's

Do Not:

  1. Step away from your or your child’s visit except in the event of an extreme emergency

  2. Take phone calls or engage in peripheral conversation during visit

Parent Attendance

Parent must accompany pediatric patient



Timeliness

Begin the check-in process 10 minutes prior to visit start time using the information provided on the EDC website

Environment

Appointment environment must be:

  1. Private (not in a public setting)

  2. Well-lit and video positioned where EDC staff can clearly see the face of the patient and/or guardian


Location

If patient and/or guardian are not on the same premises both must be logged on to the provider’s Zoom room simultaneously.

Posture

Patient:

  1. Must be in an upright position and not laying down

  2. Must be free from distractions (ie. Other kids running around, TV’s/music in background, etc.)

  3. Cannot be in a moving vehicle

Step 1:  Upload

  • Most meter/pumps:  Upload to Tidepool

  • Omnipod 5:  Sync w/ Glooko

  • Freestyle lite meters/other meters not supported by Tidepool:  manually input your data into the One Drop App and copy/paste the link HERE

Step 2:  Check In

Check in via your OnPatient App or Online Portal

YOUR VISIT WILL NOT BEGIN UNTIL THIS STEP HAS BEEN COMPLETED

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Have you followed steps 1-2 above?

All of our providers have their own unique Video Chat Rooms. 

Please ensure that you log into the correct room for your visit.  See you soon!

Choose the provider below that your appointment is scheduled with

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